Operations Support Analyst - Remote

Overview

The Operations Support Analyst role at Citi offers an opportunity to provide essential operations support services while developing your skills in a global banking environment.

In Short

• Provide operations support services including record maintenance and account management.
• Serve as a liaison between operations staff, managers, and clients.
• Update help content for Knowledge Hub users.
• Conduct needs assessments and develop content solutions.
• Monitor work progression to ensure timely completion of assignments.
• Assess risk and ensure compliance with laws and regulations.
• Demonstrate strong problem-solving and decision-making skills.
• Communicate effectively both in writing and verbally.
• Work under pressure and manage deadlines.
• Participate in ongoing learning and development programs.

Requirements

• Bachelor’s degree or equivalent experience.
• 2-4 years relevant experience in end-to-end invoice processing/P2P.
• Proficient in Microsoft Office.
• Self-motivated and detail-oriented.
• Strong organization and time management skills.
• Ability to manage unexpected changes in requirements.
• Clear and concise communication skills.

Benefits

• Extensive on-the-job training and development resources.
• Programs for physical and mental well-being.
• Opportunity to engage in volunteerism.
• Support for work-life balance.