Operational Support Analyst II - Remote

Overview

Capgemini is seeking a highly motivated and detail-oriented Operational Support Analyst II for a top 10 US Insurance Carrier.

In Short

• Handle inbound tickets from the call center.
• Review system issues to determine user error or defects.
• Communicate with the call center regarding ticket status.
• Engage in user acceptance testing for new enhancements.
• Validate new enhancements before production release.
• Assist with clean-ups related to resolved defects.
• Learn to make policy and billing changes.
• Prioritize defects and partner with IT teams for solutions.
• Occasionally communicate with agents for additional information.
• Work closely with customer service advocates.

Requirements

• Detail-oriented with strong analytical skills.
• Excellent communication skills.
• Experience in operational support or customer service.
• Ability to work collaboratively with IT teams.
• Familiarity with user acceptance testing processes.
• Problem-solving skills to address system issues.
• Willingness to learn about policy and billing systems.
• Ability to prioritize tasks effectively.
• Experience in the insurance industry is a plus.
• Proficient in ticket management systems.

Benefits

• Opportunity to work with a top US Insurance Carrier.
• Collaborative team environment.
• Professional development opportunities.
• Comprehensive benefits package.
• Flexible working hours.
• Supportive management team.
• Access to training resources.
• Potential for career advancement.
• Engaging work culture.
• Work on impactful projects.