Remote Otter LogoRemoteOtter

Operational Support Analyst II - Remote

Posted 2 weeks ago

Overview

Capgemini is seeking a highly motivated and detail-oriented Operational Support Analyst II for a top 10 US Insurance Carrier.

In Short

  • Handle inbound tickets from the call center.
  • Review system issues to determine user error or defects.
  • Communicate with the call center regarding ticket status.
  • Engage in user acceptance testing for new enhancements.
  • Validate new enhancements before production release.
  • Assist with clean-ups related to resolved defects.
  • Learn to make policy and billing changes.
  • Prioritize defects and partner with IT teams for solutions.
  • Occasionally communicate with agents for additional information.
  • Work closely with customer service advocates.

Requirements

  • Detail-oriented with strong analytical skills.
  • Excellent communication skills.
  • Experience in operational support or customer service.
  • Ability to work collaboratively with IT teams.
  • Familiarity with user acceptance testing processes.
  • Problem-solving skills to address system issues.
  • Willingness to learn about policy and billing systems.
  • Ability to prioritize tasks effectively.
  • Experience in the insurance industry is a plus.
  • Proficient in ticket management systems.

Benefits

  • Opportunity to work with a top US Insurance Carrier.
  • Collaborative team environment.
  • Professional development opportunities.
  • Comprehensive benefits package.
  • Flexible working hours.
  • Supportive management team.
  • Access to training resources.
  • Potential for career advancement.
  • Engaging work culture.
  • Work on impactful projects.

Similar Jobs:

Citibank, N.A logo

Operations Support Analyst - Remote

Citibank, N.A

2 weeks ago

The Operations Support Analyst provides essential operations support services and acts as a liaison between various stakeholders.

Operations Support
Business Analysis
Documentation
Client Reporting
Mexico
Full-time
All others
Datavant logo

Operational Analyst - Remote

Datavant

2 weeks ago

Join Datavant as an Operational Analyst to drive insights and support decision-making in a dynamic healthcare technology environment.

Data Analysis
Excel Modeling
Financial Analysis
Healthcare Technology
USA
Full-time
Data Analysis
$106,000 - $125,000/year
Pathward logo

Operations Analyst II - Remote

Pathward

4 days ago

Pathward is seeking a full-time Operations Analyst II to support leadership and improve operational efficiency.

Data Analysis
Reporting
Problem Solving
Project Management
Worldwide
Full-time
All others
$16.59 - $29.59/hour
Super.com logo

IT Support Analyst II - Remote

Super.com

4 weeks ago

Join Super.com as an IT Support Analyst II, providing advanced technical support in a fully remote environment.

IT Support
Cloud Applications
Google Workspace
Okta
Worldwide
Full-time
DevOps / Sysadmin

D.B

Sales Operations Analyst II - Remote

Delart - BL

4 weeks ago

The Sales Operations Analyst II will manage commercial admin tasks, handle payouts, and document processes within the Investment Operations team.

Salesforce
Contract Administration
Supplier Onboarding
Wire Transfers
USA
Full-time
Sales / Business