FBS Data Production Support Analyst - Remote

Overview

The purpose of this role is to ensure smooth operations of our production data assets. The Data Production Support Analyst plays a crucial role in ensuring the smooth operation of our production data assets and overall operational efficiency.

In Short

• Monitor production systems for incidents and manage incident resolution.
• Administer and analyze systems issues, prioritizing resolutions.
• Support workflow and troubleshoot user errors.
• Utilize monitoring tools to ensure system availability.
• Extract data to create availability scorecards and reports.
• Manage incidents and document resolutions for future reference.
• Analyze recurring issues to identify root causes.
• Maintain documentation of processes and troubleshooting procedures.
• Provide support to data teams and stakeholders.
• Identify opportunities for optimization of data production processes.

Requirements

• Technical expertise in data systems and incident management.
• Problem-solving skills and ability to work under pressure.
• Collaborative skills to work with various teams.
• Experience with system monitoring and data integrity.
• Ability to document processes comprehensively.
• Experience in performance optimization of systems.

Benefits

• Opportunity to work with a large insurance company.
• Engagement in critical data production processes.
• Collaborative work environment.
• Professional development opportunities.
• Potential for career advancement.