Production Support Analyst - Remote

Overview

The Production Support Analyst plays a crucial role in providing high-level customer service by triaging, troubleshooting, and resolving requests from Arcadia customers and internal stakeholders.

In Short

• Work on the front lines of customer support.
• Leverage technologies like AWS, Postman, and JIRA.
• Experience in product support and data analysis is required.
• Understanding of US healthcare and care management is beneficial.
• Opportunity for deep exposure to engineering and product teams.
• Diagnose and resolve complex issues for customers.
• Provide feedback to improve product support.
• Take ownership of support for specific products.
• Contribute to process improvements within the team.
• Communicate technical concepts effectively to stakeholders.

Requirements

• Experience in product support or data analysis.
• Familiarity with AWS, Postman, New Relic, and JIRA.
• Understanding of healthcare data models.
• Ability to diagnose systemic problems.
• Strong communication skills.
• Ability to work collaboratively with teams.
• Willingness to learn and adapt in a high-growth environment.
• Experience in customer service roles.
• Knowledge of user flows and functional specifications.
• Ability to monitor logs and identify issues.

Benefits

• Opportunity for career growth and development.
• Exposure to engineering and product teams.
• Work in a supportive team environment.
• Contribute to meaningful process improvements.
• Engage with diverse data and technologies.