Production Support Analyst - Remote

Overview

The Production Support Analyst provides Tier 1 technical and customer support for Maintenix and related systems. This role is ideal for someone with strong communication and problem-solving skills, who enjoys working directly with customers and cross-functional teams.

In Short

• Support SimpleSAR Customer Helpdesk – managing calls, emails, and database inquiries
• Work directly with customers to gather requirements and provide technical insights
• Build and maintain strong relationships with customers
• Collaborate with cross-functional teams
• Implement data management strategies
• Provide on-time delivery that meets all applicable requirements
• Grant user access to the EDATA+ system
• Troubleshoot program/data issues
• Document all customer interactions and resolutions
• Escalate unresolved issues to Tier II support

Requirements

• High school diploma or GED
• U.S. Person (per legal export control requirements)
• Exceptional interpersonal and communication skills
• Strong analytical and problem-solving abilities
• Attention to detail and a strong sense of urgency
• Ability to research and communicate technical information clearly
• Experience working in a 24/7 environment
• Exposure to data analytics and reporting tools
• Team-oriented and adaptable

Benefits

• 40 hours/week, primarily in-office
• Must pass a background check and drug screening
• Occasional travel may be required
• Prolonged periods of sitting; frequent use of computer and peripherals
• Manual dexterity to operate tools and computer components