Entry Level Bilingual Contact Center Specialist - Remote

Overview

The Entry Level Bilingual Contact Center Specialist at Nielsen will support the Mexico operation by conducting phone surveys and providing exceptional customer service to panelists and respondents across the US.

In Short

• Conduct phone surveys and collect data.
• Provide exceptional customer service.
• Maintain confidentiality of information.
• Meet performance and quality standards.
• Troubleshoot basic technical issues.
• Maintain a home office with high-speed internet.
• Work flexible hours, including evenings and weekends.

Requirements

• Fluency in English and Spanish (written and spoken) required.
• Experience in customer service, call centers, or similar fast-paced environments.
• Strong communication and multitasking skills.
• Comfort with technology.
• Self-motivated and able to work independently.

Benefits

• Join a dynamic team committed to excellence.
• Opportunity to make an impact in the media industry.
• Supportive work environment.