Claims Specialist (Bilingual) - Remote

Overview

As a Claims Specialist, you’ll be responsible for answering client telephone inquiries about their claims, processing claims, and invoicing Veterans Affairs Canada.

In Short

• Work with the User Support Team to resolve participant claim issues.
• Provide backup for User Support Team as needed.
• Process client claims and service provider invoices accurately.
• Review, process, and invoice all RSVP services.
• Provide quality assurance for claims/invoices processed by others.
• Answer inquiries from field staff regarding claims.
• Prepare cheques and EFT payments.
• Perform filing, mailing, scanning, and other administrative tasks.

Requirements

• Bilingual English/French.
• Proficient in MS Excel and Word.
• Ability to prioritize and problem solve.
• Ability to work independently and in a team environment.
• Willingness to learn and enhance skills.
• Strong interpersonal skills.
• Detail oriented in a fast-paced environment.
• Previous experience in claims processing or financial services.
• High level of confidentiality; employment contingent on Security Clearance.

Benefits

• Competitive salary of $48,125 - $50,365 per year.
• Comprehensive and flexible health and dental benefits.
• RRSP Matching program of 1.5% base earnings.
• Ongoing learning and development opportunities.
• Generous time-off policies that promote work/life balance.
• A diverse and inclusive workplace.
• The opportunity to do work that makes a difference!