Contact Center Agent - Remote

Overview

Contact Center Agents serve as the first point of contact for prospective students and are responsible for communicating University-related information on programs of study offered through conventional and digital means.

In Short

• Perform inbound and outbound calls and communicate through emails and live chats with prospective students.
• Utilize technology to support new student enrollment and provide information requested to prospective students.
• Ensure procedures are followed and leads received are processed accordingly.
• Escalate issues in accordance with Contact Center guidelines when necessary.
• Maintain effective communication and collaboration with the Sales Team.
• Participate actively in the Department / University’s promotional events.

Requirements

• Senior University student or Graduate.
• Experience in Customer Service / Sales in education or other B2C service industries is considered advantageous.
• Excellent command of the Greek and English language.
• Knowledge of German will be considered an additional qualification.
• Proficient knowledge of MS Office tools.
• Customer-focused with excellent interpersonal & communication skills, collaborative, proactive and results-oriented.

Benefits

• 35-hour work week.
• Provident Fund.
• Private Medical Scheme.
• Paid sick leave.
• Supportive working environment.
• Personal support and advice.
• Free access to the University’s clinics.
• Professional development programs.
• Free parking.