Customer Experience Consultant - Remote

Overview

The Customer Experience Consultant is responsible for ensuring the accuracy and readiness of shipping documents for import shipments, while maintaining effective communication with stakeholders and customers.

In Short

• Check shipping documents for import shipments.
• Ensure pre-alert document readiness and accuracy.
• Track and update document status.
• Work with origin stakeholders to verify documents.
• Arrange and adjust delivery schedules with customers.
• Request import customs declarations.
• Collaborate with internal and external stakeholders.
• Ensure compliance with company regulations.
• Maintain good relationships with team members.
• Must possess native-level Japanese and intermediate-level English skills.

Requirements

• 3-5 years of work experience in a relevant field.
• Strong organizational and prioritization skills.
• Excellent interpersonal and communication skills.
• Experience with Microsoft Outlook, Teams, and Word.
• Ability to work independently under pressure.
• Positive attitude and willingness to learn.
• Good numeric skills.
• Self-discipline and job ownership.
• Team player with good communication skills.

Benefits

• Diverse and inclusive workplace.
• Support for applicants needing adjustments during the hiring process.
• Opportunities for professional growth.
• Work in a global leader in shipping services.
• Engage with a wide range of stakeholders.