ICX Customer Experience Consultant - Remote

Overview

Join Maersk as a Customer Experience Consultant in a value-driven international environment, managing the end-to-end shipment process and ensuring excellent customer service.

In Short

• Manage end-to-end shipment processes for small/mid-sized customers.
• Resolve customer issues by engaging internal stakeholders.
• Handle a customer portfolio with financial follow-up.
• Provide excellent customer service through prompt responses.
• Coordinate ocean shipments and logistics tasks.
• Build relationships with stakeholders for positive customer experiences.
• Demonstrate problem-solving and critical thinking skills.
• Exhibit strong interpersonal and communication skills.
• Be energetic, organized, and self-initiated.
• Adapt to changes and adjust tasks efficiently.

Requirements

• Experience in customer service and logistics.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Organizational skills and attention to detail.
• Ability to work in a diverse and inclusive environment.
• Self-motivated and proactive attitude.
• Ability to engage with various stakeholders.
• Familiarity with shipment processes is a plus.
• Willingness to adapt to changing situations.
• Commitment to ethical business practices.

Benefits

• Work in a culturally diverse environment.
• Opportunities for personal and professional growth.
• Supportive and inclusive workplace.
• Competitive compensation and benefits.
• Access to training and development programs.
• Engagement in a global network of professionals.
• Work for a reputable global leader in shipping services.
• Encouragement of teamwork and collaboration.
• Commitment to sustainability and ethical practices.
• Ability to make a real impact in global trade.