Customer Service Consultant - Remote

Overview

As a Customer Service Consultant at CarMax, you will be the vital link between a customer’s at-home and in-store experience, ensuring a seamless car buying process.

In Short

• Connect with inbound customers online and over the phone.
• Guide customers towards vehicles that meet their needs.
• Support customers through the car buying journey.
• Achieve sales targets while providing excellent customer service.
• Mentor others as your skillset expands.
• Work in a high-energy sales environment.
• Handle a wide range of customer interactions.
• Must be open to flexible shifts.
• Acquire the Automotive Sales Persons License as needed.
• Join a team committed to training and diversity.

Requirements

• Sales and customer service experience preferred.
• Ability to thrive in a fast-paced environment.
• Strong listening skills and customer focus.
• High self-motivation to achieve performance goals.
• Strong written and verbal communication skills.
• Ability to learn and master new technologies.
• Open availability for shifts including nights and weekends.
• Must live within 60 miles of the Customer Experience Center.

Benefits

• Paid sick, vacation, and holiday time.
• Performance-based sales incentives after training.
• Opportunities for career growth and mentorship.
• Comprehensive training programs.
• Diversity and inclusion initiatives.
• Recognition as one of the FORTUNE 100 Best Companies to Work For.