Customer Service Consultant - Remote

Overview

The Customer Service Consultant will handle customer queries and provide support across multiple company brands, ensuring a positive customer experience.

In Short

• Handle and respond to customer queries via email and phone.
• Build and maintain positive relationships with customers.
• Guide customers through account management processes.
• Address queries and resolve issues related to account changes.
• Oversee the lifecycle of customer accounts from setup to closure.
• Comply with company policies and privacy guidelines.
• Maintain accurate records of customer interactions.
• Work closely with internal teams to manage queries.
• Provide feedback to improve team efficiency.
• Develop and maintain Knowledge Hub content.

Requirements

• 2+ years’ experience in a similar role.
• Experience in customer service, preferably in financial services.
• Outstanding written and verbal communication skills.
• Strong attention to detail and problem-solving skills.
• Collaboration-oriented with the ability to drive results.
• Ability to work in a team environment.

Benefits

• Competitive salary package and annual performance review.
• Bi-Annual Vacation Leave credit.
• Convertible to cash of unused sick leave.
• On-Top Leave Credits (Birthday, Emergency, and Bereavement Leave).
• HMO Coverage (Medical, Dental, and Group Life insurance).
• Mandatory Government Benefits and 13th Month Pay.
• Financial Assistance program through a leading FinTech Company.
• Referral bonus program.
• Regular Company Events, Work Life Balance.
• Complimentary Office Fitness and Wellness Facilities.