Customer Service Consultant - Remote

Overview

As a Customer Service Consultant for the French and International markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavors to new heights.

In Short

• Investigate and resolve system issues collaboratively with the product department.
• Deliver efficient and effective customer support via email and phone channels.
• Build and nurture customer relationships to enhance retention and loyalty.
• Offer creative solutions, handle objections, and de-escalate challenging client situations.
• Encourage upselling and cross-selling to maximize customer lifetime value.
• Address churn risks, cancellations, and payment-related queries.
• Contribute to departmental process enhancements through feedback and project participation.

Requirements

• Fluency in French and English.
• Strong communication skills.
• Experience in customer service or support roles.
• Ability to work collaboratively in a team environment.
• Problem-solving skills and a customer-oriented mindset.

Benefits

• Opportunity to work in a growing company.
• Be part of a mission to create a healthier and happier world.
• Collaborative and supportive team environment.