Customer Service Consultant for Benelux - Remote

Overview

As a Customer Service Consultant for the Benelux market at Virtuagym, you will be responsible for creating excellent customer experiences and elevating our client success endeavors to new heights.

In Short

• Join a passionate and driven team focused on growth.
• Provide exceptional support to clients and enhance their satisfaction.
• Work remotely from Spain for a company based in Amsterdam.
• Investigate and resolve system issues collaboratively.
• Deliver customer support via email and phone.
• Build and nurture customer relationships.
• Encourage upselling and cross-selling.
• Address churn risks and cancellations.
• Contribute to process enhancements.
• Proficiency in Dutch and English is required.

Requirements

• Native Dutch speaker with good English skills.
• Tech-savvy and a critical thinker.
• Proven problem-solving skills.
• Organized with good time management.
• Experience in SaaS/software customer service preferred.

Benefits

• Remote working from Spain.
• 23 paid vacation days per year.
• Home office setup provided.
• Access to health and fitness programs.
• Work from abroad for up to 12 weeks a year.
• Unlimited access to coaching with psychologists.
• Opportunities for personal and professional growth.
• A fun, healthy, and international work environment.
• Flat hierarchy that promotes ownership.
• Company events and organized sports activities.