Customer Service Consultant - Remote

Overview

The Customer Service Consultant at CVS Health handles escalated customer service inquiries and issues, focusing on claims processing and providing exceptional customer experiences.

In Short

• Handles escalated customer service inquiries and issues.
• Processes claims according to provider contracts and guidelines.
• Responds to urgent inquiries from customers and stakeholders.
• Manages pending claims and conducts complex claim research.
• Acts as a subject matter expert on workflows and policies.
• Documents all constituent contacts and outcomes.
• Educates providers on self-service options.
• Delivers professional, efficient, and customer-focused interactions.
• Requires 2+ years in a corporate environment and 1+ year in customer service.
• Familiarity with Microsoft Office applications is necessary.

Requirements

• 2+ years’ experience in an office/corporate based work environment.
• 1+ years experience handling customer inquiries.
• Ability to work in Eastern or Central time zone.
• Experience working in a fast-paced environment.
• Preferred experience in the healthcare industry.
• Demonstrated problem solving and decision making skills.
• Effective communication skills with leadership and customers.
• High school diploma or GED required.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching.
• No-cost wellness programs.
• Flexible work schedules and paid time off.
• Tuition assistance and financial coaching.
• Dependent care resources and family leave.
• Employee stock purchase plan.
• Comprehensive benefits for physical and emotional wellness.