Senior Implementation Manager - Remote

Overview

The Senior Implementation Manager at CVS Health is responsible for directing customer benefit plan implementations for Self-funded New Business Clients, ensuring that customer expectations are consistently met or exceeded.

In Short

• Direct all aspects of customer benefit plan implementation.
• Partner with internal and external stakeholders.
• Act as a single point of contact for implementation.
• Develop and execute implementation strategies.
• Evaluate and address customer requested exceptions.
• Solicit and assess customer feedback for improvements.
• Manage project deliverables and tasks.
• Ensure adherence to performance guarantees.
• Maintain flexibility and focus during stressful situations.
• Communicate complex concepts clearly and concisely.

Requirements

• Minimum 2+ years of knowledge of CVS Health products and services.
• Experience in Health Plans/Benefits Implementation.
• Project management and leadership experience.
• Negotiation and conflict resolution skills.
• Attention to detail and accuracy.
• Ability to prioritize multiple assignments.
• Strong communication skills.
• 2+ years of Salesforce experience preferred.
• Familiarity with new client onboarding processes.
• Bachelor's degree or equivalent experience.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching.
• No-cost wellness programs.
• Paid time off and flexible work schedules.
• Tuition assistance and retirement medical access.
• Employee stock purchase plan.
• Confidential counseling and financial coaching.
• Family leave and dependent care resources.
• Comprehensive benefits for physical and emotional wellness.
• Opportunities for recognition and collaboration.