Customer Service Consultant - Remote

Overview

An exciting opportunity for an organised customer service consultant to use their well-developed administrative skills to assist the team working remotely.

In Short

• First point of customer contact for general enquiries via phone and website
• Answering and directing incoming calls in a friendly and professional manner
• Assisting with the compilation and generation of regular reports
• Providing support to all clients
• Ensure tasks are processed accurately and timely
• Responsible for keeping inventory of office supplies replenished
• Drawing up contracts for services offered
• Processing purchase orders
• Planning and booking technician jobs for smooth client service
• Proactively resolving client issues

Requirements

• Valid Australian working rights and residing in Australia
• Previous administrative experience
• Availability to work full-time
• Strong communication and customer service skills
• Ability to effectively communicate with all levels of the business
• Ability to work independently and within a team
• Tech-savvy with the ability to navigate multiple databases
• High attention to detail and excellent organisational skills
• Ability to maintain confidentiality
• Complaint handling and conflict resolution skills

Benefits

• Focus on teamwork, collaboration, support, and communication
• Incentives, rewards, and bonuses available
• Work-life balance opportunities
• Scope for growth in a global organization
• Contribution to a multi-faceted organization