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Program Manager - Remote

Posted 2 days ago
Customer Service
Full Time
Canada

Overview

The Program Manager (PM) is a position in Customer Experience at Steritech Brand Standards, focused on developing strong relationships and providing daily support to clients.

In Short

  • Primary focus on developing strong client relationships.
  • Providing daily support and technical insights.
  • Orchestrating the implementation of services.
  • Ensuring quality and calibration of Specialists.
  • Meeting service level agreements.
  • Communicating and escalating issues appropriately.
  • Understanding Brand Standards business and protocols.
  • Facilitating communication between Steritech and client organizations.
  • Supporting clients in achieving the best possible service.
  • Working with a tactical client portfolio.

Requirements

  • In-depth understanding of Steritech protocols and customer brand requirements.
  • Experience in client relations and account management.
  • Strong communication skills.
  • Ability to manage multiple tasks and priorities.
  • Problem-solving skills to address client issues.
  • Experience in quality assurance processes.
  • Ability to work collaboratively with teams.
  • Customer-focused mindset.
  • Experience in the food safety or hospitality industry is a plus.
  • Proficient in using relevant software tools.

Benefits

  • Opportunity to work with leading brands.
  • Professional development opportunities.
  • Supportive team environment.
  • Competitive salary and benefits package.
  • Growth opportunities within the company.
  • Work-life balance initiatives.
  • Access to industry-leading resources.
  • Engagement in meaningful work.
  • Networking opportunities within the industry.
  • Comprehensive onboarding and training.
Rentokil Initial logo

Rentokil Initial

Rentokil Initial GmbH & Co. KG is part of one of the largest service companies in the world, setting standards in pest control, professional hygiene services, material and inventory protection, and inspiring work environments for over 100 years. The Rentokil Initial Group operates in over 92 countries and employs more than 57,000 people from diverse cultures, united by a common mission: to protect people, improve lives, and preserve our planet. In Germany, more than 800 employees work daily to provide excellent service to over 30,000 customers.

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