Program Manager - Remote

Overview

The Program Manager (PM) is a position in Customer Experience at Steritech Brand Standards, focused on developing strong relationships and providing daily support to clients.

In Short

• Primary focus on developing strong client relationships.
• Providing daily support and technical insights.
• Orchestrating the implementation of services.
• Ensuring quality and calibration of Specialists.
• Meeting service level agreements.
• Communicating and escalating issues appropriately.
• Understanding Brand Standards business and protocols.
• Facilitating communication between Steritech and client organizations.
• Supporting clients in achieving the best possible service.
• Working with a tactical client portfolio.

Requirements

• In-depth understanding of Steritech protocols and customer brand requirements.
• Experience in client relations and account management.
• Strong communication skills.
• Ability to manage multiple tasks and priorities.
• Problem-solving skills to address client issues.
• Experience in quality assurance processes.
• Ability to work collaboratively with teams.
• Customer-focused mindset.
• Experience in the food safety or hospitality industry is a plus.
• Proficient in using relevant software tools.

Benefits

• Opportunity to work with leading brands.
• Professional development opportunities.
• Supportive team environment.
• Competitive salary and benefits package.
• Growth opportunities within the company.
• Work-life balance initiatives.
• Access to industry-leading resources.
• Engagement in meaningful work.
• Networking opportunities within the industry.
• Comprehensive onboarding and training.