Customer Service Consultant - Remote

Overview

As a Customer Service Consultant for the French and International markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavors to new heights.

In Short

• Support French and English-speaking European customers.
• Ensure long-term client satisfaction and success.
• Provide exceptional support via email and phone.
• Build and nurture customer relationships.
• Offer creative solutions and handle objections.
• Encourage upselling and cross-selling.
• Address churn risks and payment-related queries.
• Contribute to process enhancements.

Requirements

• Fluency in French and English.
• Strong communication skills.
• Experience in customer service.
• Ability to resolve issues collaboratively.
• Creative problem-solving skills.
• Experience with upselling and cross-selling.
• Ability to handle challenging situations.

Benefits

• Opportunity to work in a growing company.
• Be part of a mission-driven team.
• Contribute to a healthier and happier world.