Customer Service Consultant - Spain & International - Remote

Overview

As Virtuagym keeps on growing, we are looking for a new team member located in Spain (remote) to complement our Customer Success team in EMEA based in Amsterdam. As a Customer Service Consultant for the Spanish and International markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavours to new heights. Will you join us in our quest to create a healthier and happier world?

In Short

• Join a high performing team and make an impact!
• Support Spanish and English-speaking European customers.
• Deliver customer support via email and phone channels.
• Build and nurture customer relationships.
• Encourage upselling and cross-selling.
• Address churn risks and payment-related queries.
• Contribute to departmental process enhancements.

Requirements

• Proficiency in written and verbal Spanish and good English skills.
• Tech-savvy and critical thinker.
• Proven problem-solving skills.
• Structured and organized with good time management.
• Confidence, adaptability, and a positive attitude.
• Prior experience in SaaS/software customer service preferred.

Benefits

• Remote working from Spain.
• 23 paid vacation days per year.
• Home office set-up and hardware provided.
• Access to health and fitness programs.
• Work from abroad for up to 12 weeks a year.
• Unlimited access to coaching with psychologists.
• Opportunities for personal and professional growth.
• Fun and healthy work environment.
• Organized company events throughout the year.