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Customer Service Consultant - Remote

Posted 4 days ago
Customer Service
Part Time
Australia

Overview

As a Customer Service Consultant, you will provide high-quality customer service and support in a remote setting, contributing to memorable experiences for customers.

In Short

  • Manning incoming chat queues to ensure exceptional customer satisfaction
  • Delivering memorable customer experiences and driving positive outcomes
  • Assisting customers with tracking deliveries, processing orders, and resolving issues
  • Utilizing systems to obtain outcomes for customers
  • This is a fully remote position with flexibility to work from home

Requirements

  • Based in NSW and available for a full week of training in the Surry Hills office
  • Available for at least 15-25 hours per week, Mon-Sat and Sun
  • Proficient with computers and able to learn new systems quickly
  • Fast and reliable internet connection is required

Benefits

  • Ability to work from home or the office after onboarding
  • Exceptional onboarding and ongoing support from leaders and peers
  • Exclusive discount card for Endeavour Group brands
  • Access to a comprehensive Employee Assistance Program
  • Opportunities for learning and career growth
endeavour group logo

endeavour group

Endeavour Group is Australia's leading retail drinks and hospitality business, dedicated to creating a more sociable future together. With a diverse portfolio that includes well-known brands such as Dan Murphy’s, BWS, ALH Hotels, and Pinnacle Drinks, Endeavour Group is passionate about bringing people together and enhancing customer experiences across Australia. Established in 2012, Pinnacle Drinks partners with winemakers, growers, brewers, and distillers to deliver top-tier products in the wine, beer, and spirit categories. The company fosters a vibrant workplace culture that values inclusivity, flexibility, and continuous improvement, encouraging employees to dream big and leave their mark.

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