Consultant, Conversational Design - Remote

Overview

As a Consultant in Conversational Design at NeuraFlash, you will be responsible for designing compelling contact center experiences and delivering impactful business value to clients and their end-users.

In Short

• Design conversational speech systems for customer service automation.
• Craft user experiences across voice, chat, SMS, and email channels.
• Lead requirement gathering and client design sessions.
• Contribute to customer engagement strategies.
• Create actionable experience designs for development teams.
• Analyze interaction data for automation opportunities.
• Collaborate with architects, engineers, and QA testers throughout projects.
• Support customers in adopting Amazon Connect automation solutions.
• Drive project success criteria and reporting.

Requirements

• 3+ years of experience in design or business analysis.
• Customer-facing consulting experience.
• Experience with design tools like Lucidchart or Visio.
• Ability to collaborate within cross-functional teams.
• Experience analyzing data for design decisions.
• Willingness to learn new technologies.

Benefits

• Flexible remote and in-person working options.
• Opportunity for travel up to 25%.
• Culture of trust and understanding for work-life balance.
• Open collaboration and feedback culture.
• Regular celebrations and team-building activities.