Consultant, Conversational Design - Remote

Overview

As a Consultant in Conversational Design at NeuraFlash, Part of Accenture, you will be responsible for designing compelling contact center experiences and delivering impactful business value to clients and their end-users.

In Short

• Lead design workstream within major customer experience transformations.
• Design conversational speech systems leveraging AI for customer service automation.
• Craft user experiences across voice, chat, SMS, and email channels.
• Conduct requirement gathering and client design sessions.
• Create actionable experience designs for development teams.
• Analyze interaction data for automation opportunities.
• Collaborate with solution architects and engineers throughout project lifecycle.
• Support customer adoption of automation solutions.
• Drive project success criteria and reporting.

Requirements

• 3+ years of design or business analysis experience.
• Customer-facing consulting experience.
• Experience with design tools like Lucidchart and Visio.
• Ability to collaborate in cross-functional teams.
• Experience analyzing data for user behavior insights.
• Willingness to learn new technologies.

Benefits

• Remote and flexible work options.
• Opportunities for travel.
• Culture of trust and understanding.
• Collaborative work environment.
• Regular celebrations of achievements.