Remote Otter LogoRemoteOtter

Conversational AI Consultant - Remote

Posted 3 weeks ago
Software Development
Full Time
Ontario, Canada

Overview

Are you passionate about driving impactful business process improvements and operational efficiency? Are you eager to dive into the dynamic field of AI? At Calabrio Inc, we're opening doors for someone passionate about conversational AI to gain real industry experience. This role is perfect for those looking to make their mark in this emerging space. As a Conversational AI Consultant, you'll be at the forefront of creating and managing intelligent bot analytics solutions for our enterprise clients.

In Short

  • Analyze performance data to identify improvement opportunities.
  • Use standardized reports to present insights and recommendations.
  • Develop and optimize smart conversational experiences.
  • Set up and manage client mission critical systems.
  • Independently prepare and deliver data insights to clients.
  • Collaborate with project managers for timely project delivery.
  • Spearhead testing protocols and ensure quality deliverables.
  • Stay updated with latest AI trends and technologies.
  • Provide expert-level product knowledge to clients.
  • Drive continuous improvement in solutions and customer experience.

Requirements

  • Strong analytical and results-oriented mindset.
  • Experience with conversational AI and bot design.
  • Excellent communication and presentation skills.
  • Ability to troubleshoot and resolve issues.
  • Knowledge of performance management and data accuracy.
  • Experience in client-facing roles.
  • Familiarity with AI technologies and platforms.
  • Project management experience is a plus.
  • Ability to work independently and collaboratively.
  • Curiosity and a drive for continuous learning.

Benefits

  • Autonomy and flexibility in work.
  • Opportunity to work with cutting-edge technology.
  • Gain real industry experience in AI.
  • Collaborative and innovative work environment.
  • Support for professional development.
  • Contribute to impactful business improvements.
  • Engage with enterprise clients.
  • Work in a dynamic and growing field.
  • Be part of a forward-thinking company.
  • Potential for career advancement.
Calabrio logo

Calabrio

Calabrio is a forward-thinking company dedicated to transforming the customer experience landscape through innovative solutions. With over two decades of experience, Calabrio serves more than 7,000 customers and 2.25 million agents globally, establishing itself as a leader in the contact center management software industry. The company values diversity and inclusion, fostering a collaborative and respectful work environment. Recognized as a top workplace and a fast-growth company, Calabrio is committed to the professional development and well-being of its employees, offering comprehensive benefits and a culture that encourages creativity and accountability.

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