Senior Consultant, Customer Experience - Remote

Overview

The Customer Experience Sr. Consultant will oversee the design, architecture, implementation, and security of unified contact center technologies, ensuring alignment with client business objectives.

In Short

• Oversee design and implementation of contact center technologies.
• Support client visioning for system deployments.
• Prepare scope documents and project plans.
• Implement best practices for solution deployment.
• Support sales efforts and delivery team.
• Train and support junior consultants.
• Interact professionally with all organizational levels.
• Travel as needed for client engagements.
• Strong problem-solving and troubleshooting skills required.
• Flexible work style, capable of both teamwork and independent tasks.

Requirements

• Experience in full project lifecycle for Contact Center/CCaaS initiatives.
• Strong debugging and troubleshooting abilities.
• Excellent communication skills in various formats.
• Accountability and dedication to quality work.
• Willingness to travel for client needs.
• Experience with Cisco Contact Center technologies.
• Familiarity with scripting languages like JSON, Java, Python, PowerShell.
• Experience with Genesys Cloud, Five9, Ujet, Verint, Nice CXOne preferred.

Benefits

• Generous vacation policy.
• 401(k) with company match.
• Health, dental, and vision insurance.
• Life and accident insurance.
• Disability coverage.
• Mental wellness programs.
• Flexible spending accounts.
• Learning opportunities for career development.
• Access to financial planning expertise.