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Technical Field Operations Manager - Remote

Posted 15 weeks ago
DevOps / Sysadmin
Full Time
CA, USA

Overview

SafelyYou is a mission-driven company that raised $60m in 2021 through series A and series B financing and is now rapidly scaling. Our company spun out of the UC Berkeley AI Research Lab and develops artificial intelligence to support care for those with Alzheimer’s disease, Dementia, and other cognitive impairments.

In Short

  • Lead a team providing top-tier support for solutions tailored to individuals with Alzheimer’s and Dementia.
  • Oversee installations, troubleshoot, and resolve cases while mentoring your team.
  • Manage Tier 1 support team and critical issue resolution.
  • Participate in creating SOPs and knowledge-base articles.
  • Ensure customer satisfaction through effective communication.
  • Analyze case volume and strategize on process improvements.
  • Drive service availability and quality.
  • Collaborate with other teams to enhance customer support processes.
  • Manage a technical engineering team.
  • Develop and implement on-call rotation support.

Requirements

  • 3+ years of experience with deploying hardware within a customer’s network.
  • 8+ years of experience focusing on customer experience and continuous improvement.
  • 6+ years of experience as a Linux System Administrator.
  • 3+ years of experience managing a technical team.
  • Bachelor's degree in a technical discipline.
  • Proficient with system administrator concepts and best practices.
  • Strong customer communication and service skills.
  • Experience with LAN and WLAN network architecture.
  • Hands-on experience with WiFi site surveys.
  • Ability to automate workflows via scripts (Ansible, Python) is a plus.

Benefits

  • Fully remote work environment.
  • Competitive salary & benefits including fully paid employee premiums.
  • Company equity opportunities.
  • 401(k) Program.
  • Unlimited PTO.
  • Professional development opportunities.
  • Company retreats.
  • Monthly stipends for education and well-being.
  • Medical & Family/Parental Leave.
  • Commitment to diversity and inclusion.

SafelyYou

SafelyYou

SafelyYou is a mission-driven company that specializes in developing artificial intelligence solutions to support care for individuals with Alzheimer's disease, dementia, and other cognitive impairments. Founded as a spin-off from the UC Berkeley AI Research Lab, SafelyYou has raised $60 million in funding and is rapidly scaling its operations. The company addresses the significant challenges posed by Alzheimer's and dementia, which are among the most costly health issues in the U.S. With a focus on reducing falls— the leading cause of hospitalization for dementia patients— SafelyYou's innovative products have demonstrated impressive results, including up to 80% fewer falls and 80% fewer emergency room visits. The company is backed by top venture capital firms and has received grants from the National Institutes of Health and the National Science Foundation, highlighting the national importance of its mission. As the aging population grows, SafelyYou aims to leverage technology to bridge the care gap for those affected by cognitive impairments.

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