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IT Helpdesk Supervisor - Remote

Posted 2 days ago
All others
Full Time
QC, Canada

Overview

As an IT Helpdesk Supervisor, you will play a key role in establishing and maintaining a remote helpdesk service utilizing third-party remote agents, ensuring a scalable, efficient, and secure IT support structure.

In Short

  • Support the IT Manager in deploying a remote helpdesk service
  • Supervise day-to-day remote helpdesk operations
  • Collaborate with third-party remote agents
  • Implement AI-driven tools for ticket management
  • Work with security and compliance teams
  • Monitor helpdesk performance metrics
  • Assist in new hire IT onboarding
  • Maintain IT asset inventory
  • Troubleshoot and escalate complex issues

Requirements

  • 2 - 4 years of experience in IT helpdesk or technical support
  • Experience with outsourced IT support providers
  • Strong troubleshooting skills
  • Familiarity with helpdesk automation and AI-driven tools
  • Knowledge of security best practices
  • Strong communication and collaboration skills
  • Proficiency in Google Workspace, Slack, Zoom, Jira
  • IT certifications are a plus

Benefits

  • Competitive compensation package
  • Mission-driven company culture
  • Fully remote work
  • Fully paid employee premiums for Medical, Dental, Vision, and Life Insurance
  • Company Equity
  • 401(k) Program
  • Company laptop
  • Monthly stipends for Education, Well-being & WFH
  • Unlimited PTO
  • Growth potential

SafelyYou

SafelyYou

SafelyYou is a mission-driven company that specializes in developing artificial intelligence solutions to support care for individuals with Alzheimer's disease, dementia, and other cognitive impairments. Founded as a spin-off from the UC Berkeley AI Research Lab, SafelyYou has raised $60 million in funding and is rapidly scaling its operations. The company addresses the significant challenges posed by Alzheimer's and dementia, which are among the most costly health issues in the U.S. With a focus on reducing falls— the leading cause of hospitalization for dementia patients— SafelyYou's innovative products have demonstrated impressive results, including up to 80% fewer falls and 80% fewer emergency room visits. The company is backed by top venture capital firms and has received grants from the National Institutes of Health and the National Science Foundation, highlighting the national importance of its mission. As the aging population grows, SafelyYou aims to leverage technology to bridge the care gap for those affected by cognitive impairments.

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