Helpline Supervisor - Remote

Overview

Are you passionate about leading teams that provide critical mental health support? Join Intellect as our Helpline Supervisor, where you’ll play a key role in driving the efficiency and impact of our global helpline services. This position will oversee responders, ensure top-quality service delivery, and create tailored strategies to address region-specific challenges. You’ll also develop operational guidelines, manage escalations, and empower teams to deliver life-changing support.

In Short

• Lead, support, and inspire helpline responders.
• Manage escalated and critical incidents efficiently.
• Drive responder engagement through professional development.
• Create and implement Standard Operating Procedures (SOPs).
• Collect and analyze helpline KPIs for decision-making.
• Oversee a specialized helpline for complex management challenges.
• Participate in leadership training for informed guidance.
• Support responders during crisis situations.

Requirements

• Experience in mental health and crisis management.
• Strong leadership and team development skills.
• Ability to manage escalations and critical incidents.
• Proficient in data analysis and performance metrics.
• Experience in developing operational guidelines.

Benefits

• Opportunity to make a meaningful impact on mental health services.
• Professional development and training opportunities.
• Supportive work environment focused on team well-being.