IT Helpdesk - Remote

Overview

The IT Helpdesk role involves providing remote support to affiliate employees across various platforms and assisting with network maintenance and troubleshooting.

In Short

• Provide helpdesk end user support.
• Support Microsoft Windows, MacOS, Android, and iOS platforms.
• Assist with Microsoft 365 applications including Outlook, Teams, Excel, and Word.
• Provide remote desktop support using Connectwise Automate.
• Support network maintenance and troubleshooting.
• Assist pre-sales engineering and sales teams.
• Design Wi-Fi coverage heat maps using tools like Ekahau.
• Monitor and manage RMA requests.
• Document department procedures and processes.
• Perform other duties as assigned by the manager.

Requirements

• Experience in helpdesk support.
• Knowledge of Microsoft 365 and Azure.
• Familiarity with network support and troubleshooting.
• Ability to assist with pre-sales and post-sales support.
• Experience with remote desktop tools.
• Strong communication skills.
• Ability to document processes effectively.
• Experience with RMA processes.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.

Benefits

• Opportunity to work remotely.
• Exposure to various technologies and platforms.
• Supportive team environment.
• Opportunities for professional development.
• Flexible working hours.