FIGS is seeking a self-directed IT Helpdesk Analyst with a passion for technology, collaboration, and creative problem-solving. The Helpdesk Analyst will actively contribute to meaningful projects and work closely with the Director of IT and senior leadership. The position provides the opportunity to learn valuable skills with a fast growing ecommerce company.

In Short

Provide front line technical support for employees in office and working remotely
Troubleshoot, diagnose and resolve hardware and software issues
Escalate technical issues to upper level support as necessary
Document technical support requests and steps to resolution
Receive and resolve requests for access to services, resources, and applications
Maintain, inventory, and deploy technology assets and equipment to end users
Work with vendors to procure hardware in accordance with IT standards
Provide technology equipment to onboard new employees
Assist in developing annual budget
Provide after-hours technical support on an on-call basis

Requirements

2-4 years experience of experience as a helpdesk or desktop support analyst
Ability to work one weekend day every week
Familiarity with macOS and Windows desktop operating systems
Understanding of workplace productivity tools, such as Office, Dropbox
Understanding of workplace communication tools, such as Zoom, Slack
Understanding of SSO technology such as Okta
Familiarity with ticketing and documentation systems
Exposure to mobile device management platforms, such as Jamf, Kandji, or Intune
Strong verbal and written communication skills
Excellent analytical and problem-solving skills

Benefits

Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage
Amazing 401(k) program, with a company match up to the first 6% of your contribution
Generous paid time off - 12 company holidays and flexible vacation for salaried team members
Meaningful time away for baby bonding, including parental leave
FIGS sponsored Uber Eats voucher for in-office weeks
Personalized discount code for 50% off all FIGS products

FIGS

FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand dedicated to celebrating, empowering, and serving healthcare professionals. The company redefines scrubs by offering technically advanced apparel that combines comfort, durability, function, and style at an affordable price. With the largest direct-to-consumer platform in healthcare apparel, FIGS has cultivated a rapidly growing community of loyal customers and has revolutionized the fragmented healthcare apparel market. Their Threads for Threads initiative further exemplifies their commitment to improving the lives of healthcare professionals globally by donating scrubs to those in resource-poor countries.

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FIGS

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