As a Helpdesk Analyst at Noel Leeming, you will play a critical role in facilitating services from support and advice to remote provisioning and device management, ensuring customers receive the right solutions for their purchases.

In Short

Resolve technical issues across multiple devices and operating systems.
Manage Level 1 tickets for incidents, requests, and changes.
Provisioning with Jamf, Google Admin, and IT Asset management.
Work a 5-day week from Tuesday to Saturday.

Requirements

Customer-focused with a passion for technology.
Basic IT support knowledge and experience with operating systems and networks.
Tertiary qualification in IT or related certifications.
Excellent communication and customer support skills.

Benefits

Discounts across brands.
Paid birthday day off for permanent team members.
Free parking at the Northshore support office.
Hybrid working options available.
Onsite gym and café.
26 weeks paid parental leave for permanent team members.
Wellbeing support and development opportunities.

The Warehouse Group

The Warehouse Group is a prominent retail organization in Aotearoa, managing some of New Zealand's most cherished brands, including The Warehouse, Warehouse Stationery, and Noel Leeming. The company is dedicated to providing relevant and exciting customer experiences, adapting to the competitive retail landscape with a brand-led model that focuses on customer needs. At Noel Leeming, the emphasis on service differentiates them from competitors, ensuring that customers receive comprehensive support for their purchases, from delivery to installation. The Warehouse Group is passionate about enhancing customer satisfaction and continuously seeks to improve the overall experience.

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