Helpdesk Analyst - Remote

Overview

As a Helpdesk Analyst at Noel Leeming, you will play a critical role in facilitating services from support and advice to remote provisioning and device management, ensuring customers receive the right solutions for their purchases.

In Short

• Resolve technical issues across multiple devices and operating systems.
• Manage Level 1 tickets for incidents, requests, and changes.
• Provisioning with Jamf, Google Admin, and IT Asset management.
• Work a 5-day week from Tuesday to Saturday.

Requirements

• Customer-focused with a passion for technology.
• Basic IT support knowledge and experience with operating systems and networks.
• Tertiary qualification in IT or related certifications.
• Excellent communication and customer support skills.

Benefits

• Discounts across brands.
• Paid birthday day off for permanent team members.
• Free parking at the Northshore support office.
• Hybrid working options available.
• Onsite gym and café.
• 26 weeks paid parental leave for permanent team members.
• Wellbeing support and development opportunities.