Bilingual Helpdesk NOC Analyst - Remote

Overview

Staff4Me is seeking a Bilingual Helpdesk NOC Analyst who is proficient in both Spanish and English. In this role, you will provide first-line technical support to ensure the availability and performance of our clients' IT systems. You will be responsible for monitoring network performance, addressing incidents, and delivering exceptional customer service in both languages.

In Short

• Monitor network operations and manage incidents through a ticketing system.
• Provide bilingual technical support to clients via phone, email, and chat.
• Troubleshoot and resolve issues related to networks, servers, and workstations.
• Escalate complex issues to the appropriate technical teams while maintaining communication with clients.
• Document all interactions and resolutions in the ticketing system accurately.
• Conduct regular system checks and maintenance to ensure optimal performance.
• Assist in the development and updating of technical documentation and procedures.
• Work collaboratively with team members to improve service delivery and customer satisfaction.
• Participate in training sessions to stay current with industry trends and technologies.

Requirements

• Bilingual proficiency in Spanish and English (both written and verbal) is essential.
• Previous experience in a helpdesk or technical support role is preferred.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Familiarity with remote support tools and ticketing systems.
• Basic understanding of networking principles and IT systems.
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
• High school diploma required; Associate’s or Bachelor’s degree in a related field is preferred.

Benefits

• Opportunity to work in a dynamic and supportive environment.
• Gain experience in a growing field of IT support.
• Flexible working hours.
• Access to training and professional development resources.
• Work with a diverse team.