IT Helpdesk Analyst - Remote

Overview

ABC Legal is looking for an experienced IT Helpdesk Analyst. As an IT Helpdesk Analyst, you (along with the Help Desk team) will be responsible for the technical support of ABC Legal’s user base both in our Seattle HQ and our remote locations.

In Short

• Setup and config of workstations
• Manage Office 365 and Active Directory accounts
• Manage IT assets
• Focus on users’ support experience

Requirements

• Min. 2 years working experience in an IT helpdesk or a similar role
• Experience in supporting Windows and MacOS desktop and network environment preferred
• Job-related certification (MCSE, Network+ or Security +) preferred
• Experience with security policies and good knowledge of standard best practices
• Good hands-on experience in Microsoft Active Directory, Office 365, and Windows Servers
• Experience with direct customer interaction
• Maintain highly cohesive and collaborative relationships with team members and other coworkers

Benefits

• Comprehensive Medical, Dental, and Vision coverage
• 401(k) retirement plan with 5% matching
• PTO and 11 paid holidays per year