IT Ticket Helpdesk - Remote

Overview

As an IT Ticket Helpdesk, you will delegate received tickets and assign them to the correct department, monitor tickets, and provide support to the team and customers.

In Short

• Watch incoming tickets, identify how it will be best resolved
• Manage tickets in a timely manner
• Delegate or assign the tickets to corresponding departments
• Diagnose and resolve tickets when needed
• Provide suggestions to improve systems
• Provide support via email, chat, or phone
• Good understanding of computer systems and tech services
• Direct unresolved issues to the next level of support

Requirements

• At least 1 year of experience in the same role
• Experience using ticketing systems or CRMs
• BS IT, Computer Science or related degree
• Excellent communication skills
• High attention to detail
• Experience in MSP
• Good working knowledge in cloud computing
• Experience supporting offshore clients
• Knowledge in troubleshooting Mac OS or Mac Devices
• Customer service orientation
• Ability to work independently and with a team
• Tech savvy with knowledge of office automation products

Benefits

• Competitive salary and benefits package
• Opportunity to Work-From-Home if residing outside Baguio
• Flexible vacation and sick leaves
• Support for career growth and development