Social Media Monitoring & Response Specialist - Remote

Overview

As a Social Media Monitoring & Response Specialist, you'll serve as the frontline voice of our brand across social platforms, tracking conversations, addressing customer inquiries, identifying potential issues, and ensuring timely, professional responses that align with our brand tone.

In Short

• Monitor multiple social media channels for brand mentions and customer feedback.
• Respond promptly to comments, messages, and questions.
• Flag potential PR risks and escalate complex issues.
• Track and report on sentiment trends and audience engagement.
• Collaborate with Customer Service, PR, and Marketing teams.
• Contribute to FAQs and internal response guides.
• Stay current with social platform updates and best practices.

Requirements

• Bachelor's degree in Communications, Marketing, or related field.
• 1-3 years of experience in social media monitoring or digital communications.
• Strong written communication skills with attention to tone and clarity.
• Experience using social listening and engagement tools.
• Ability to stay calm in high-pressure situations.
• Proactive and solution-focused mindset.
• Excellent ability to communicate and detail-oriented.
• Ability to collaborate effectively with cross-functional teams.

Benefits

• Competitive salary and benefits package.
• Flexible work options including permanent work-from-home setup.
• Wellness initiatives with flexible vacation and sick leaves.
• Opportunities for career growth and development.