Customer Success Support - Remote

Overview

eFlexervices is a BPO company with a legacy spanning 23 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.

In Short

• Provide ongoing support to clients and customers.
• Write SOPs and learn the business thoroughly.
• Conduct light email outbound sales to generate leads.
• Update and expand knowledge base articles for Shopify apps.
• Ensure documentation is clear, helpful, and up-to-date.
• Segment and target Shopify stores for outbound email campaigns.
• Track outreach performance and optimize messaging.
• Follow up with new customers to schedule onboarding calls.
• Provide Level 1 support for customer inquiries via chat and email.
• Write internal support articles for common issues.

Requirements

• Experience using Shopify as a merchant or app user.
• Strong writing skills for knowledge base and email outreach.
• Organized, detail-oriented, and proactive.
• Experience in customer support, SaaS, or eCommerce.
• Familiarity with tools like Zendesk, HelpScout, or Intercom.
• Bonus: Experience with outbound sales tools like Apollo, HubSpot, or Mailchimp.

Benefits

• Living Our Values: We don't just talk the talk; we walk the walk.
• Competitive Compensation: Enjoy a competitive salary and benefits package.
• Flexible Work Options: Permanent work-from-home setup for those outside Baguio City.
• Wellness Matters: Flexible vacation and sick leaves for a healthy work-life balance.
• Pathways to Success: Opportunities for growth and career advancement.