Remote Otter LogoRemoteOtter

Customer Success Support Specialist - Remote

Posted 14 weeks ago
Customer Service
Full Time
USA
19 - 24 USD/hour

Overview

This is an exciting opportunity for an experienced Customer Success Support Specialist. This is a Work from Home position based in the United States - North Carolina & Georgia. We’re looking for a dedicated Enterprise Support Specialist to join our team, focusing on Health Tech. This role is pivotal in ensuring seamless onboarding, technical support, and operational assistance for enterprise healthcare clients and their members.

In Short

  • Deliver tailored onboarding experiences for clients.
  • Host weekly webinars to guide users through set-up processes.
  • Serve as a point of escalation for partner help desks.
  • Manage logistics for orders, exchanges, refunds, and warranty replacements.
  • Troubleshoot and resolve hardware and software issues.
  • Ensure healthcare memberships are correctly applied.
  • Assist the sales team with onboarding transactional clients.
  • Manage internal and external bulk ring orders.
  • Work closely with operations and customer success teams.
  • Share insights and feedback to improve processes.

Requirements

  • Previous experience in enterprise client support, particularly in Health Tech.
  • Proven experience in a Customer Success Representative or Customer Support Role.
  • Strong troubleshooting abilities for software and hardware issues.
  • Demonstrated ability to manage logistics and workflows.
  • Clear and empathetic communicator.
  • A problem-solver with a passion for delivering exceptional service.

Benefits

  • Fully Remote work based in Georgia, United States.
  • 12 days PTO and 3 days sick pay.
  • 401k and Health Insurance contribution.
  • An Oura Ring for customer support.
  • Referral Program.
  • Equipment provided.
  • Online Gym and Wellbeing Studio.
  • Opportunities for professional growth.
Otonomee logo

Otonomee

Otonomee is a purpose-built, fully remote Business Process Outsourcing (BPO) company founded in 2020 and headquartered in Ireland. The company aims to provide a different offering in the BPO industry by delivering premium customer support to innovative brands across sectors such as Healthtech, Fintech, E-Commerce, SaaS, and Facilities Management. Otonomee was established in response to the challenges faced in traditional BPO models, particularly highlighted during the pandemic, and leverages a remote working model to enhance customer experience with a flexible and entrepreneurial approach. As a Certified BCorp since 2023, Otonomee is committed to high standards of social and environmental performance, transparency, and accountability. The company promotes equality, diversity, and inclusion in the workplace, fostering a culture where all employees feel respected, valued, and connected, encapsulated in their motto 'Together we grow.'

Share This Job!

Save This Job!

Similar Jobs:

Accusoft

Customer Success Support Specialist I - Remote

Accusoft

17 weeks ago

Join Accusoft as a Customer Success Support Specialist to enhance customer experience and support the Docubee platform.

USA
Full-time
Customer Service
S D D Travel logo

Customer Support Specialist - Remote

S D D Travel

13 weeks ago

Join as a Customer Support Specialist to assist clients in planning their travel while enjoying flexible remote work.

USA
Full-time
Customer Service
ABC Legal Services logo

Customer Support Specialist - Remote

ABC Legal Services

13 weeks ago

Join ABC Legal Services as a Customer Support Specialist to provide exceptional customer service and support.

Puerto Rico
Full-time
Customer Service
$12.00/hour
RISK logo

Customer Support Specialist - Remote

RISK

13 weeks ago

Join RISK inc as a Customer Support Specialist and provide exceptional support to customers in the iGaming industry.

Turkey
Full-time
Customer Service
Sinch logo

Customer Support Specialist - Remote

Sinch

13 weeks ago

Join SimpleTexting as a Customer Support Specialist to assist customers and ensure excellent service.

Worldwide
Full-time
Customer Service