Customer Success Support Specialist I - Remote

Overview

As a member of the Docubee Customer Success team, you will work with a fast-paced, highly motivated, and entrepreneurial team. You will work directly with our customers to ensure success; from onboarding through expansion into the organization with more use cases. This role will focus on Accusoft's SaaS product - Docubee.

In Short

• Successfully onboard new customers and troubleshoot issues.
• Assist customers in building and maintaining workflows.
• Advocate for customer interests and promote new features.
• Operate as a trusted advisor to customers.
• Be an advanced power user of the Docubee platform.
• Provide timely second-level customer support.
• Respond to technical and non-technical inquiries.
• Contribute to the development of customer support processes.
• Monitor customer usage and look for upsell opportunities.
• Collaborate with support department managers.

Requirements

• Two plus years of related experience in technology support.
• Familiar with computer hardware/software OS and technologies.
• Previous experience in customer support or technical support.
• Strong organizational, problem-solving, and analytical skills.
• Ability to work on complex projects with minimal guidance.
• Proven success building long-term relationships with customers.
• Excellent verbal, written, and interpersonal communication.
• Understanding of No-Code Tools and RESTful APIs (preferred).
• Experience supporting web applications (preferred).
• Ability to take initiative and contribute to a high-performance team.

Benefits

• Competitive salary based on experience and market.
• Generous benefits, 401k match, and PTO.
• Fully paid medical premium option for employee-only coverage.
• Focus on work-life balance.
• Tuition & Continuous Education Reimbursement program.
• Paid Parental Leave.