IT Helpdesk Technician - Remote

Overview

Prompt is revolutionizing healthcare by delivering highly automated and modern B2B enterprise software to rehab therapy businesses, the teams within, and the patients they serve. We have established ourselves as the go-to platform in the space, are setting a new standard in healthcare technology, and rapidly growing our market share. We are identifying new challenges across outpatient therapy and the healthcare space at large everyday.

In Short

• Provide first-line technical support to end-users via phone, email, or in person.
• Troubleshoot hardware, software, and network issues and escalate when necessary.
• Install, configure, and upgrade computer hardware and software as required.
• Perform regular maintenance procedures, such as software updates and system backups.
• Set up and configure new user accounts and email profiles.
• Maintain documentation of IT assets, configurations, and user requests.
• Ensure security measures are followed to protect company data and systems.
• Collaborate with other IT team members to resolve complex issues and implement solutions.
• Train users on basic IT procedures and best practices.
• Monitor IT systems for potential issues and performance optimization.

Requirements

• Proven experience as an IT Helpdesk Technician or similar role.
• Strong knowledge of computer hardware, operating systems, and software applications.
• Familiarity with network troubleshooting tools and techniques.
• Excellent problem-solving and communication skills.
• Ability to prioritize tasks and manage time effectively.
• Customer-oriented mindset with a passion for delivering exceptional support.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Bachelor’s degree in Computer Science, Information Technology, or relevant field preferred.

Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Credits for online and in-person fitness classes/gym memberships
• Recovery suite at HQ – includes a cold plunge, sauna, and shower