Helpdesk Technician - Remote

Overview

CampusWorks is seeking a Helpdesk Technician to join our team, serving as the first point of contact for the campus community and providing first-tier troubleshooting for various technical issues.

In Short

• Serve as the primary point of contact for IT Help Desk inquiries.
• Troubleshoot and resolve Tier 1 technical issues.
• Follow ITIL standards for service request evaluation.
• Create detailed tickets for customer encounters.
• Collaborate with IT staff on unresolved tickets.
• Utilize knowledge base articles for issue resolution.
• Provide troubleshooting for user-owned technology.
• Generate and review activity reports.
• Work in-person and occasionally remotely.
• Willingness to learn new technologies.

Requirements

• High school diploma or equivalent.
• Minimum one year of related experience.
• Ability to diagnose and resolve technical issues quickly.
• Strong communication skills with diverse user types.
• Ability to work with minimal supervision.
• Flexibility to work various shifts.
• Professional IT certifications preferred.
• Associate’s or bachelor’s degree in computer science preferred.

Benefits

• Opportunity to enhance technical skills.
• Collaborative work environment.
• Supportive team culture.