IT Technical Support I - Remote

Overview

This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for the customer.

In Short

• Answer incoming customer emails to the Help Desk.
• Diagnose and troubleshoot system issues.
• Document reported production outages/incidents.
• Determine severity, impact, and nature of incidents.
• Communicate clearly with team members.
• Submit requests for new services or applications.
• Complete onboarding or offboarding functions for staff.
• Perform hardware and software installations.
• Provide IT support at Division-wide events.
• Provide computer orientation to new staff.

Requirements

• Must be able to lift at least 40lbs.
• Ability to organize tasks and communicate status.
• Effective oral and written communication skills.
• Self-starter with results-driven focus.
• Demonstrated experience managing data coordination projects.
• Management Information Systems (MIS) degree or equivalent experience.

Benefits

• Hybrid/telework schedule.
• Access to company vehicles or personal vehicle use.