Level 2 Support Analyst - Remote

Overview

As a Level 2 Support Analyst at Civica, you will play a vital role in ensuring the seamless operation of CX Housing, a cutting-edge housing management solution designed to transform how social housing providers serve their communities.

In Short

• Work with an innovative, cloud-based platform.
• Troubleshoot complex issues.
• Collaborate with cross-functional teams.
• Empower housing providers to deliver exceptional service.
• Thrive in a dynamic environment.
• Contribute to a meaningful mission in social housing.
• Mentor and share knowledge with team members.
• Improve processes continuously.
• Access cutting-edge tools.
• Enjoy flexibility and personal development opportunities.

Requirements

• Passion for making a difference in the social housing sector.
• Experience in customer service or support roles.
• Strong problem-solving skills.
• Ability to work collaboratively in teams.
• Experience with housing management solutions is a plus.
• Willingness to learn and adapt in a fast-paced environment.
• Excellent communication skills.
• Technical proficiency with cloud-based systems.
• Ability to mentor and guide others.
• Commitment to personal and professional growth.

Benefits

• Flexible working arrangements.
• Opportunities for career growth.
• Access to innovative tools and technologies.
• Supportive company culture focused on collaboration.
• Chance to make a tangible impact on communities.
• Continuous learning and development opportunities.
• Work in a mission-driven environment.
• Engage with a diverse team of professionals.
• Contribute to shaping the future of housing management.
• Be part of a company that values its employees.