Remote Otter LogoRemoteOtter

Level 1 Support Analyst - Remote

Posted 8 weeks ago
Customer Service
Full Time
LK

Overview

As a Level 1 Support Analyst, you’ll be the first point of contact for clients needing technical support, handling first level requests efficiently and professionally. You’ll also escalate issues to senior team members when needed, ensuring prompt resolution.

In Short

  • First point of contact for technical support
  • Handle first level requests
  • Ensure efficient and professional service
  • Escalate issues to senior team members
  • Ensure prompt resolution of issues

Requirements

  • Strong communication skills
  • Ability to handle technical inquiries
  • Problem-solving skills
  • Experience in customer service

Benefits

  • Opportunity for career growth
  • Work in a dynamic team environment
Dijital Team Pty logo

Dijital Team Pty

Dijital Team Pty Ltd is a dynamic and innovative company specializing in graphic and web design services. With a focus on delivering impressive graphics and responsive websites, the company is dedicated to contributing to the success of its clients through high-quality design solutions. The team values creativity, attention to detail, and effective communication, ensuring that projects are completed on time and meet or exceed client expectations. Dijital Team also emphasizes continuous learning and adaptation to the latest design trends and technologies, providing training opportunities such as HubSpot for its employees.

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