Director, Support - Health & Care (P600) - Remote

Overview

As a Director, Support (Health) at Civica, you will oversee the support teams, processes, and technology that serve the customers and products within your division, leading a team of support professionals and collaborating with leaders across various functions.

In Short

• Lead and manage support teams in a matrix organization.
• Drive customer satisfaction and operational support targets.
• Recruit and develop a high-performing support team.
• Utilize data analysis for decision-making and process improvement.
• Collaborate with other support leads to refine best practices.

Requirements

• Extensive experience in support and operational leadership.
• Ability to manage geographically dispersed teams.
• Strong communication and stakeholder engagement skills.
• Highly analytical mindset with data-driven decision-making expertise.
• Proficiency in Salesforce, SharePoint, and Power BI.

Benefits

• Inclusive and welcoming work environment.
• Flexible work arrangements.
• Opportunities for personal and professional growth.
• Days of Difference leave for volunteering.