Director of Support - Remote

Overview

The Director of Support role is critical and reports directly to the VP of Engineering. This person is responsible for leading and scaling our Support Engineering team to make Tecton’s customers successful.

In Short

• Lead and scale the Support Engineering team.
• Innovate and drive change in technical support.
• Provide a phenomenal user experience.
• Work with a distributed support team.
• Report directly to the VP of Engineering.
• Focus on customer success.
• Utilize experience from leading tech companies.
• Engage with a fast-growing team.
• Contribute to solving complex data problems.
• Enhance Tecton’s technical support capabilities.

Requirements

• Experience in support engineering or customer success.
• Strong leadership skills.
• Ability to manage a distributed team.
• Experience in machine learning systems.
• Excellent communication skills.
• Proven track record in driving change.
• Technical background in software or engineering.
• Experience with customer-facing roles.
• Ability to innovate in support processes.
• Familiarity with feature platforms.

Benefits

• Work with a fast-growing and innovative team.
• Opportunity to lead a critical function.
• Engage with top-tier investors and partners.
• Contribute to cutting-edge technology in machine learning.
• Flexible working environment.
• Competitive salary and benefits.
• Opportunity for professional growth.
• Collaborate with experienced professionals.
• Impact on customer success and satisfaction.
• Work in a dynamic and supportive culture.