Director of Support - Remote

Overview

As a leader at Stoneridge Software, you will create an environment to extend our legacy of exceptional support. You will manage a team of Support Managers to provide outstanding service and consulting to clients.

In Short

• Lead a team of Support Managers and their support teams.
• Ensure prompt response to client requests and timely resolution of issues.
• Manage escalations related to services and products.
• Analyze client feedback for improvement opportunities.
• Accountable for budgeting and revenue targets.
• Create standardized processes to drive business results.
• Utilize resources efficiently for world-class support.
• Lead initiatives on AI-based automation for service plans.
• Support practices focused on Microsoft Dynamics and Cloud Technologies.
• Foster a culture of collaboration and continuous improvement.

Requirements

• Proven experience in a leadership role.
• Strong background in client support and service management.
• Familiarity with Microsoft Dynamics and Cloud Technologies.
• Excellent communication and interpersonal skills.
• Ability to analyze data and performance metrics.
• Experience in budgeting and financial accountability.
• Knowledge of AI and automation in service delivery.
• Strong problem-solving and decision-making abilities.
• Ability to manage and motivate a diverse team.
• Commitment to fostering a collaborative work environment.

Benefits

• Flexible work environment promoting work-life balance.
• Continuous learning opportunities and personalized development plans.
• Flexible time off policies.
• Inclusive benefits fostering a sense of belonging.
• Collaborative culture with a focus on curiosity and improvement.
• Opportunity to work with a leading Microsoft Solutions Partner.
• Support from a team of knowledgeable consulting experts.
• Participation in the legacy of exceptional client support.
• Engagement in innovative service solutions.
• Access to office locations for collaboration if desired.