Director of Product Support - Remote

Overview

Semperis focuses on creating an employee experience that is aligned with our vision—being a Force for Good— starting with being a good workplace. Semperis is recognized as one of America’s Fastest-Growing Cybersecurity Companies on the Inc. 5000 List, a DUNS 100 top Start Up to work for and Inc. Best Workplace for multiple years. With teams around the world, you’ll be working alongside top global talent in Cybersecurity and Identity Access Management.

In Short

• Lead a technical support organization across multiple locations (Israel, EMEA, APAC).
• Build and manage support and measure delivery KPIs.
• Ensure customer support SLA’s are met or exceeded.
• Lead escalations and drive customer satisfaction.
• Assist in planning and scaling the support organization.
• Manage interfaces with Sales, customer success, Product groups, and R&D.
• Ensure the team has the necessary tools and methodologies.

Requirements

• 10+ years in professional services, project management, and support roles.
• 5+ years leading support/professional services teams in cybersecurity.
• Working knowledge of Active Directory.
• Awareness of identity and access management and infosec products.
• Knowledge of Azure AD and Office 365 is a bonus.
• Knowledge of Linux, Kubernetes, MongoDB, Elastic Search is a bonus.
• Strong communication skills with business and technical contacts.
• Self-motivated, innovative, with analytical and leadership skills.
• Ability to design and build delivery processes.
• Bachelor’s Degree in a related field or equivalent experience.
• Passion for services and helping customers.
• Excellent communication and organizational skills.
• English fluency is a must.
• Willingness to travel abroad.

Benefits

• Opportunity to work with top global talent.
• Recognition as a top workplace.
• Supportive and innovative work environment.