Director of Product Support - Remote

Overview

Semperis focuses on creating an employee experience that is aligned with our vision—being a Force for Good— starting with being a good workplace. Semperis is recognized as one of America’s Fastest-Growing Cybersecurity Companies on the Inc. 5000 List, a DUNS 100 top Start Up to work for and Inc. Best Workplace for multiple years. With teams around the world, you’ll be working alongside top global talent in Cybersecurity and Identity Access Management.

In Short

• Lead a technical support organization across multiple locations (Israel, EMEA, APAC).
• Manage post-sale technical delivery to customers.
• Build and manage support KPIs.
• Ensure customer support SLAs are met.
• Lead escalations to promote customer satisfaction.
• Assist in planning and scaling the support organization.
• Collaborate with Sales, customer success, Product groups, and R&D.
• Ensure the team has the necessary tools and methodologies.

Requirements

• 10+ years in professional services, project management, and support roles.
• 5+ years leading support/professional services teams in cybersecurity.
• Knowledge of Active Directory.
• Familiarity with identity and access management products.
• Bonus: Knowledge of Azure AD and Office 365.
• Bonus: Knowledge of Linux, Kubernetes, MongoDB, Elastic Search.
• Strong communication skills with technical and business contacts.
• Leadership and team management skills.
• Ability to design and build delivery processes.
• Bachelor’s Degree in a related field.
• Passion for services and helping customers.
• Excellent communication and organizational skills.
• Fluency in English is a must.
• Willingness to travel abroad.

Benefits

• Work in a recognized fast-growing company.
• Collaborate with top global talent.
• Opportunity for professional growth.
• Supportive work environment.