IT Support Level 3 - Remote

Overview

The IT Support Level 3 role involves assisting in the management and optimization of back-end infrastructure using various tools and services.

In Short

• Assist in back-end infrastructure management.
• Roll out various cybersecurity and IT tools.
• Install and maintain Office 365, Google Workspace, and AWS products.
• Manage Windows Server and other server installations.
• Analyze and compare IT services for customer optimization.
• Create scripts to automate processes.
• Provide training for staff and clients.
• Optimize hardware and software for scalability.
• Manage email and DNS services.
• Document troubleshooting and software management processes.

Requirements

• Experience with Kaseya Tools preferred, but training will be provided.
• Knowledge of various IT services and tools.
• Ability to create and manage scripts.
• Good customer service skills.
• Familiarity with ticketing systems like Kaseya BMS.

Benefits

• Training provided for tools and services.
• Opportunity to work with a variety of technologies.
• Potential for career growth in IT support.