IT Support Lead - Remote

Overview

We’re looking for an experienced IT Lead to join and lead our internal IT team. In this role, you’ll be responsible for ensuring the smooth operation, scalability, and security of our digital services, while guiding the team and aligning with our holding company’s broader IT strategy.

In Short

• Lead the internal IT department, managing team members and department operations.
• Set up, configure, and oversee the operation of digital services and platforms.
• Plan, execute, and track IT initiatives and daily operations, ensuring timely delivery.
• Develop, maintain, and enforce internal IT policies and procedures.
• Define and monitor key performance indicators (KPIs) to ensure service quality and process alignment.
• Conduct audits to ensure compliance and continuous improvement.
• Manage third-party IT service providers, including onboarding, contract renewals, and performance monitoring.
• Coordinate and align initiatives with the holding company’s IT team.

Requirements

• 3+ years of experience in a similar IT lead or management role.
• Proven ability to manage tasks and timelines—both individually and across teams—using tools like Jira or similar.
• Strong experience drafting and implementing IT policies and procedures.
• Hands-on experience with SaaS environments, particularly Google Workspace and Okta.
• Experience managing service desk operations, ticket workflows, and reporting.
• Solid understanding of the IT support and operations landscape—roles, responsibilities, and tasks required to run a modern IT department.
• Excellent verbal and written communication skills.
• Strong understanding and commitment to data privacy, security, and compliance standards.

Benefits

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive.
• Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD.
• Paid Time Off: We value your well-being.
• Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done.
• Work with Top American Companies: Grow your expertise working on innovative, high-impact projects.